{"id":4608,"date":"2026-01-19T17:24:39","date_gmt":"2026-01-19T17:24:39","guid":{"rendered":"https:\/\/isi.designhouse.co.uk\/success\/"},"modified":"2026-03-18T18:43:13","modified_gmt":"2026-03-18T18:43:13","slug":"success-ja","status":"publish","type":"page","link":"https:\/\/isi.designhouse.co.uk\/ja\/customer-success\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e4608-e1 m3k0-0 breadcrumbs\" id=\"breadcrumbs\"><div class=\"x-row x-container max width e4608-e2 m3k0-1 m3k0-2 m3k0-3 m3k0-4 m3k0-9\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e3 m3k0-k\"><nav class=\"x-crumbs e4608-e4 m3k0-m\" role=\"navigation\"><ol class=\"x-crumbs-list\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/BreadcrumbList\" aria-label=\"Breadcrumb Navigation\"><li class=\"x-crumbs-list-item\" itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\"><a class=\"x-crumbs-current x-crumbs-link\" itemtype=\"http:\/\/schema.org\/Thing\" itemprop=\"item\" href=\"https:\/\/isi.designhouse.co.uk\/ja\/\" title=\"You Are Here\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><\/div><\/div><\/div><\/div><div class=\"x-section e4608-e5 m3k0-0 hero title\" id=\"title\"><div class=\"x-row x-container max width e4608-e6 m3k0-1 m3k0-2 m3k0-3 m3k0-5 m3k0-a m3k0-b\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e7 m3k0-k\"><span class=\"x-image e4608-e8 m3k0-n m3k0-o m3k0-p shorten\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/istockphoto-1917046572-1024x1024_watermark03.jpg\" width=\"512\" height=\"233\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><\/div><\/div><div class=\"x-row x-container max width e4608-e9 m3k0-1 m3k0-2 m3k0-3 m3k0-5 m3k0-a m3k0-c\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e10 m3k0-k\"><div class=\"x-text x-content e4608-e11 m3k0-q m3k0-r\"><h1>Going the extra mile<\/h1>\n<h2><mark>Enabling customer<br \/>\nsuccess<\/mark><\/h2><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e4608-e12 m3k0-1 m3k0-2 m3k0-3 m3k0-5 m3k0-a m3k0-d\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e13 m3k0-k\"><div class=\"x-text x-content e4608-e14 m3k0-q m3k0-r\">We recognise that our clients don\u2019t just look to us for high-quality content and data. They also need us to be on hand to support them in a variety of ways that ensure they are extracting the maximum value from their investment in our services.<\/div><\/div><\/div><\/div><\/div><section class=\"x-section e4608-e15 m3k0-0\"><div class=\"x-row x-container max width e4608-e16 m3k0-1 m3k0-3 m3k0-5 m3k0-6 m3k0-a m3k0-e\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e17 m3k0-k m3k0-l\"><div class=\"x-text x-content e4608-e18 m3k0-q m3k0-s\">Our best-in-class customer success team, customer support team, dedicated account managers, economists and industry experts and technology specialists across the world help our clients to make the most out our platforms<\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4608-e19 m3k0-0 features beige\" id=\"features\"><div class=\"x-row x-container max width e4608-e20 m3k0-1 m3k0-2 m3k0-3 m3k0-7 m3k0-f m3k0-g\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e21 m3k0-k\"><div class=\"x-text x-content e4608-e22 m3k0-q m3k0-r\"><h2>Client onboarding<\/h2><\/div><\/div><div class=\"x-col e4608-e23 m3k0-k\"><div class=\"x-text x-content e4608-e24 m3k0-q m3k0-r\"><ul>\n \t<li>\n<h3>Onboarding support<\/h3>\n<p>During the onboarding stage, our client support representatives will walk you through how to efficiently operate and navigate our platforms. It is important for us to ensure that all of our users know how to find all of the information that they need.<\/p>\n<\/li>\n \t<li>\n<h3>Round-the-clock-support<\/h3>\n<p>Our client success team and support team and subject matter experts are on hand to respond immediately users' enquiries 22\/5 by email or live chat. We provide support in English and local languages in Cantonese, Chinese, Spanish and Portuguese.<\/p>\n<\/li>\n \t<li>\n<h3>API support<\/h3>\n<p>Our client support representatives will be on hand to explore the functionality and advantages that our API solution could present for you.<\/p>\n<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/section><span class=\"x-image e4608-e25 m3k0-n m3k0-o\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/istockphoto-2197790593-1024x1024_watermarkj.jpg\" width=\"512\" height=\"233\" alt=\"Image\" loading=\"lazy\"><\/span><section class=\"x-section e4608-e26 m3k0-0 features beige\"><div class=\"x-row x-container max width e4608-e27 m3k0-1 m3k0-2 m3k0-3 m3k0-7 m3k0-f m3k0-h\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e28 m3k0-k\"><div class=\"x-text x-content e4608-e29 m3k0-q m3k0-r\"><h2>Client training<\/h2><\/div><\/div><div class=\"x-col e4608-e30 m3k0-k\"><div class=\"x-text x-content e4608-e31 m3k0-q m3k0-r\"><ul>\n \t<li>\n<h3>Client webinars &amp; workshops<\/h3>\n<p>We develop bespoke training workshops based on the specific requirements of our clients. Users benefit from direct access to product experts as well as continuous online learning assets.<\/p>\n<\/li>\n \t<li>\n<h3>Training resources<\/h3>\n<p>Our platforms hosts tutorial videos that help users to navigate and better understand the platform, tools and features. On-going support with finding data and information<\/p>\n<\/li>\n \t<li>\n<h3>Dedicated account manager<\/h3>\n<p>Our account managers ensure users make the most out of the CEIC platform through scheduled training sessions<\/p>\n<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4608-e32 m3k0-0 text-image\"><div class=\"x-row x-container max width e4608-e33 m3k0-1 m3k0-2 m3k0-7 m3k0-8 m3k0-f m3k0-i\" id=\"unique-coverage\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e34 m3k0-k\"><span class=\"x-image e4608-e35 m3k0-n\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/Marika-Lesell.png\" width=\"1646\" height=\"1648\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e4608-e36 m3k0-k\"><div class=\"x-text x-content e4608-e37 m3k0-q m3k0-r\"><h5>\u201cAs Global Head of Customer Success, I\u2019m deeply passionate about client service because real impact comes from strong relationships. Together with our global team, we work closely with customers on the ground to understand their needs, deepen partnerships, and consistently deliver meaningful value.\u201d<\/h5>\n<p>Marika Lesell, Head of Customer Success<\/p><\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4608-e38 m3k0-0 cta accent\" id=\"cta\"><div class=\"x-row x-container max width e4608-e39 m3k0-1 m3k0-2 m3k0-3 m3k0-5 m3k0-a m3k0-j\"><div class=\"x-row-inner\"><div class=\"x-col e4608-e40 m3k0-k\"><div class=\"x-text x-content e4608-e41 m3k0-q m3k0-r\"><h2>Request Demo<\/h2>\n<p class=\"highlight\"><mark>Turn complexity into clarity.<\/mark><\/p>\n<p class=\"cta\"><a class=\"button request-demo\" href=\"\/demo\/\">Request Demo<\/a><\/p><\/div><\/div><div class=\"x-col e4608-e42 m3k0-k\"><span class=\"x-image e4608-e43 m3k0-n\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/Business-Woman-Wearing-Glasses-And-Black-Dress-Square.png\" width=\"600\" height=\"600\" alt=\"Placeholder Photo\" loading=\"lazy\"><\/span><\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>HomeGoing the extra mile Enabling customer successWe recogni&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4632,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"cpa_authors":[],"cpa_override_default":false,"footnotes":""},"class_list":["post-4608","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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