{"id":4611,"date":"2026-01-19T17:24:39","date_gmt":"2026-01-19T17:24:39","guid":{"rendered":"https:\/\/isi.designhouse.co.uk\/success\/"},"modified":"2026-03-18T18:43:13","modified_gmt":"2026-03-18T18:43:13","slug":"sucesso-do-cliente-pt-br","status":"publish","type":"page","link":"https:\/\/isi.designhouse.co.uk\/pt-br\/customer-success\/","title":{"rendered":"Sucesso do cliente"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e4611-e1 m3k3-0 breadcrumbs\" id=\"breadcrumbs\"><div class=\"x-row x-container max width e4611-e2 m3k3-1 m3k3-2 m3k3-3 m3k3-4 m3k3-9\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e3 m3k3-k\"><nav class=\"x-crumbs e4611-e4 m3k3-m\" role=\"navigation\"><ol class=\"x-crumbs-list\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/BreadcrumbList\" aria-label=\"Breadcrumb Navigation\"><li class=\"x-crumbs-list-item\" itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\"><a class=\"x-crumbs-current x-crumbs-link\" itemtype=\"http:\/\/schema.org\/Thing\" itemprop=\"item\" href=\"https:\/\/isi.designhouse.co.uk\/pt-br\/\" title=\"You Are Here\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><\/div><\/div><\/div><\/div><div class=\"x-section e4611-e5 m3k3-0 hero title\" id=\"title\"><div class=\"x-row x-container max width e4611-e6 m3k3-1 m3k3-2 m3k3-3 m3k3-5 m3k3-a m3k3-b\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e7 m3k3-k\"><span class=\"x-image e4611-e8 m3k3-n m3k3-o m3k3-p shorten\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/istockphoto-1917046572-1024x1024_watermark03.jpg\" width=\"512\" height=\"233\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><\/div><\/div><div class=\"x-row x-container max width e4611-e9 m3k3-1 m3k3-2 m3k3-3 m3k3-5 m3k3-a m3k3-c\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e10 m3k3-k\"><div class=\"x-text x-content e4611-e11 m3k3-q m3k3-r\"><h1>Going the extra mile<\/h1>\n<h2><mark>Enabling customer<br \/>\nsuccess<\/mark><\/h2><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e4611-e12 m3k3-1 m3k3-2 m3k3-3 m3k3-5 m3k3-a m3k3-d\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e13 m3k3-k\"><div class=\"x-text x-content e4611-e14 m3k3-q m3k3-r\">We recognise that our clients don\u2019t just look to us for high-quality content and data. They also need us to be on hand to support them in a variety of ways that ensure they are extracting the maximum value from their investment in our services.<\/div><\/div><\/div><\/div><\/div><section class=\"x-section e4611-e15 m3k3-0\"><div class=\"x-row x-container max width e4611-e16 m3k3-1 m3k3-3 m3k3-5 m3k3-6 m3k3-a m3k3-e\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e17 m3k3-k m3k3-l\"><div class=\"x-text x-content e4611-e18 m3k3-q m3k3-s\">Our best-in-class customer success team, customer support team, dedicated account managers, economists and industry experts and technology specialists across the world help our clients to make the most out our platforms<\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4611-e19 m3k3-0 features beige\" id=\"features\"><div class=\"x-row x-container max width e4611-e20 m3k3-1 m3k3-2 m3k3-3 m3k3-7 m3k3-f m3k3-g\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e21 m3k3-k\"><div class=\"x-text x-content e4611-e22 m3k3-q m3k3-r\"><h2>Client onboarding<\/h2><\/div><\/div><div class=\"x-col e4611-e23 m3k3-k\"><div class=\"x-text x-content e4611-e24 m3k3-q m3k3-r\"><ul>\n \t<li>\n<h3>Onboarding support<\/h3>\n<p>During the onboarding stage, our client support representatives will walk you through how to efficiently operate and navigate our platforms. It is important for us to ensure that all of our users know how to find all of the information that they need.<\/p>\n<\/li>\n \t<li>\n<h3>Round-the-clock-support<\/h3>\n<p>Our client success team and support team and subject matter experts are on hand to respond immediately users' enquiries 22\/5 by email or live chat. We provide support in English and local languages in Cantonese, Chinese, Spanish and Portuguese.<\/p>\n<\/li>\n \t<li>\n<h3>API support<\/h3>\n<p>Our client support representatives will be on hand to explore the functionality and advantages that our API solution could present for you.<\/p>\n<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/section><span class=\"x-image e4611-e25 m3k3-n m3k3-o\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/istockphoto-2197790593-1024x1024_watermarkj.jpg\" width=\"512\" height=\"233\" alt=\"Image\" loading=\"lazy\"><\/span><section class=\"x-section e4611-e26 m3k3-0 features beige\"><div class=\"x-row x-container max width e4611-e27 m3k3-1 m3k3-2 m3k3-3 m3k3-7 m3k3-f m3k3-h\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e28 m3k3-k\"><div class=\"x-text x-content e4611-e29 m3k3-q m3k3-r\"><h2>Client training<\/h2><\/div><\/div><div class=\"x-col e4611-e30 m3k3-k\"><div class=\"x-text x-content e4611-e31 m3k3-q m3k3-r\"><ul>\n \t<li>\n<h3>Client webinars &amp; workshops<\/h3>\n<p>We develop bespoke training workshops based on the specific requirements of our clients. Users benefit from direct access to product experts as well as continuous online learning assets.<\/p>\n<\/li>\n \t<li>\n<h3>Training resources<\/h3>\n<p>Our platforms hosts tutorial videos that help users to navigate and better understand the platform, tools and features. On-going support with finding data and information<\/p>\n<\/li>\n \t<li>\n<h3>Dedicated account manager<\/h3>\n<p>Our account managers ensure users make the most out of the CEIC platform through scheduled training sessions<\/p>\n<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4611-e32 m3k3-0 text-image\"><div class=\"x-row x-container max width e4611-e33 m3k3-1 m3k3-2 m3k3-7 m3k3-8 m3k3-f m3k3-i\" id=\"unique-coverage\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e34 m3k3-k\"><span class=\"x-image e4611-e35 m3k3-n\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/Marika-Lesell.png\" width=\"1646\" height=\"1648\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e4611-e36 m3k3-k\"><div class=\"x-text x-content e4611-e37 m3k3-q m3k3-r\"><h5>\u201cAs Global Head of Customer Success, I\u2019m deeply passionate about client service because real impact comes from strong relationships. Together with our global team, we work closely with customers on the ground to understand their needs, deepen partnerships, and consistently deliver meaningful value.\u201d<\/h5>\n<p>Marika Lesell, Head of Customer Success<\/p><\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4611-e38 m3k3-0 cta accent\" id=\"cta\"><div class=\"x-row x-container max width e4611-e39 m3k3-1 m3k3-2 m3k3-3 m3k3-5 m3k3-a m3k3-j\"><div class=\"x-row-inner\"><div class=\"x-col e4611-e40 m3k3-k\"><div class=\"x-text x-content e4611-e41 m3k3-q m3k3-r\"><h2>Request Demo<\/h2>\n<p class=\"highlight\"><mark>Turn complexity into clarity.<\/mark><\/p>\n<p class=\"cta\"><a class=\"button request-demo\" href=\"\/demo\/\">Request Demo<\/a><\/p><\/div><\/div><div class=\"x-col e4611-e42 m3k3-k\"><span class=\"x-image e4611-e43 m3k3-n\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/Business-Woman-Wearing-Glasses-And-Black-Dress-Square.png\" width=\"600\" height=\"600\" alt=\"Placeholder Photo\" loading=\"lazy\"><\/span><\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>HomeGoing the extra mile Enabling customer successWe recognise that our clients don\u2019t just look to us for high-quality content and data. 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