Home>Approach>Customer SuccessCustomer Success Enabling Customer SuccessWe recognise that our clients don’t just look to us for high-quality content and data. They also need us to be on hand to support them in a variety of ways that ensure they are extracting the maximum value from their investment in our services.Our best-in-class customer success team, customer support team, dedicated account managers, economists and industry experts and technology specialists across the world help our clients to make the most out our platformsClient onboarding Onboarding support During the onboarding stage, our client support representatives will walk you through how to efficiently operate and navigate our platforms. It is important for us to ensure that all of our users know how to find all of the information that they need. Round-the-clock-support Our client success team and support team and subject matter experts are on hand to respond immediately users' enquiries 22/5 by email or live chat. We provide support in English and local languages in Cantonese, Chinese, Spanish and Portuguese. API support Our client support representatives will be on hand to explore the functionality and advantages that our API solution could present for you. Client training Client Webinars & Workshops We develop bespoke training workshops based on the specific requirements of our clients. Users benefit from direct access to product experts as well as continuous online learning assets. Training Resources Our platforms hosts tutorial videos that help users to navigate and better understand the platform, tools and features. On-going support with finding data and information Dedicated Account Manager Our account managers ensure users make the most out of the CEIC platform through scheduled training sessions What Our Clients Say “A very user-friendly, intuitive platform, and thanks to this it's very easy to learn the database.” Executive Manager, Mazars Group “Lorem ipsum dolor sit amet, consectetur adipiscing elit.” Executive Manager, Mazars Group “A very user-friendly, intuitive platform, and thanks to this it's very easy to learn the database.” Executive Manager, Mazars Group Previous Next Solutions for Customer Success Large highlighted text for action. Optional paragraph may be placed here. Request Demo