{"id":4607,"date":"2026-01-19T17:24:39","date_gmt":"2026-01-19T17:24:39","guid":{"rendered":"https:\/\/isi.designhouse.co.uk\/success\/"},"modified":"2026-03-18T18:43:13","modified_gmt":"2026-03-18T18:43:13","slug":"success-zh-hans","status":"publish","type":"page","link":"https:\/\/isi.designhouse.co.uk\/zh-hans\/customer-success\/","title":{"rendered":"\u5ba2\u6237\u6210\u529f"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e4607-e1 m3jz-0 breadcrumbs\" id=\"breadcrumbs\"><div class=\"x-row x-container max width e4607-e2 m3jz-1 m3jz-2 m3jz-3 m3jz-4 m3jz-9\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e3 m3jz-k\"><nav class=\"x-crumbs e4607-e4 m3jz-m\" role=\"navigation\"><ol class=\"x-crumbs-list\" itemscope=\"\" itemtype=\"http:\/\/schema.org\/BreadcrumbList\" aria-label=\"Breadcrumb Navigation\"><li class=\"x-crumbs-list-item\" itemprop=\"itemListElement\" itemscope itemtype=\"http:\/\/schema.org\/ListItem\"><a class=\"x-crumbs-current x-crumbs-link\" itemtype=\"http:\/\/schema.org\/Thing\" itemprop=\"item\" href=\"https:\/\/isi.designhouse.co.uk\/zh-hans\/\" title=\"You Are Here\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav><\/div><\/div><\/div><\/div><div class=\"x-section e4607-e5 m3jz-0 hero title\" id=\"title\"><div class=\"x-row x-container max width e4607-e6 m3jz-1 m3jz-2 m3jz-3 m3jz-5 m3jz-a m3jz-b\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e7 m3jz-k\"><span class=\"x-image e4607-e8 m3jz-n m3jz-o m3jz-p shorten\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/istockphoto-1917046572-1024x1024_watermark03.jpg\" width=\"512\" height=\"233\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><\/div><\/div><div class=\"x-row x-container max width e4607-e9 m3jz-1 m3jz-2 m3jz-3 m3jz-5 m3jz-a m3jz-c\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e10 m3jz-k\"><div class=\"x-text x-content e4607-e11 m3jz-q m3jz-r\"><h1>Going the extra mile<\/h1>\n<h2><mark>Enabling customer<br \/>\nsuccess<\/mark><\/h2><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e4607-e12 m3jz-1 m3jz-2 m3jz-3 m3jz-5 m3jz-a m3jz-d\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e13 m3jz-k\"><div class=\"x-text x-content e4607-e14 m3jz-q m3jz-r\">We recognise that our clients don\u2019t just look to us for high-quality content and data. They also need us to be on hand to support them in a variety of ways that ensure they are extracting the maximum value from their investment in our services.<\/div><\/div><\/div><\/div><\/div><section class=\"x-section e4607-e15 m3jz-0\"><div class=\"x-row x-container max width e4607-e16 m3jz-1 m3jz-3 m3jz-5 m3jz-6 m3jz-a m3jz-e\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e17 m3jz-k m3jz-l\"><div class=\"x-text x-content e4607-e18 m3jz-q m3jz-s\">Our best-in-class customer success team, customer support team, dedicated account managers, economists and industry experts and technology specialists across the world help our clients to make the most out our platforms<\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4607-e19 m3jz-0 features beige\" id=\"features\"><div class=\"x-row x-container max width e4607-e20 m3jz-1 m3jz-2 m3jz-3 m3jz-7 m3jz-f m3jz-g\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e21 m3jz-k\"><div class=\"x-text x-content e4607-e22 m3jz-q m3jz-r\"><h2>Client onboarding<\/h2><\/div><\/div><div class=\"x-col e4607-e23 m3jz-k\"><div class=\"x-text x-content e4607-e24 m3jz-q m3jz-r\"><ul>\n \t<li>\n<h3>Onboarding support<\/h3>\n<p>During the onboarding stage, our client support representatives will walk you through how to efficiently operate and navigate our platforms. It is important for us to ensure that all of our users know how to find all of the information that they need.<\/p>\n<\/li>\n \t<li>\n<h3>Round-the-clock-support<\/h3>\n<p>Our client success team and support team and subject matter experts are on hand to respond immediately users' enquiries 22\/5 by email or live chat. We provide support in English and local languages in Cantonese, Chinese, Spanish and Portuguese.<\/p>\n<\/li>\n \t<li>\n<h3>API support<\/h3>\n<p>Our client support representatives will be on hand to explore the functionality and advantages that our API solution could present for you.<\/p>\n<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/section><span class=\"x-image e4607-e25 m3jz-n m3jz-o\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/istockphoto-2197790593-1024x1024_watermarkj.jpg\" width=\"512\" height=\"233\" alt=\"Image\" loading=\"lazy\"><\/span><section class=\"x-section e4607-e26 m3jz-0 features beige\"><div class=\"x-row x-container max width e4607-e27 m3jz-1 m3jz-2 m3jz-3 m3jz-7 m3jz-f m3jz-h\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e28 m3jz-k\"><div class=\"x-text x-content e4607-e29 m3jz-q m3jz-r\"><h2>Client training<\/h2><\/div><\/div><div class=\"x-col e4607-e30 m3jz-k\"><div class=\"x-text x-content e4607-e31 m3jz-q m3jz-r\"><ul>\n \t<li>\n<h3>Client webinars &amp; workshops<\/h3>\n<p>We develop bespoke training workshops based on the specific requirements of our clients. Users benefit from direct access to product experts as well as continuous online learning assets.<\/p>\n<\/li>\n \t<li>\n<h3>Training resources<\/h3>\n<p>Our platforms hosts tutorial videos that help users to navigate and better understand the platform, tools and features. On-going support with finding data and information<\/p>\n<\/li>\n \t<li>\n<h3>Dedicated account manager<\/h3>\n<p>Our account managers ensure users make the most out of the CEIC platform through scheduled training sessions<\/p>\n<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4607-e32 m3jz-0 text-image\"><div class=\"x-row x-container max width e4607-e33 m3jz-1 m3jz-2 m3jz-7 m3jz-8 m3jz-f m3jz-i\" id=\"unique-coverage\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e34 m3jz-k\"><span class=\"x-image e4607-e35 m3jz-n\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/Marika-Lesell.png\" width=\"1646\" height=\"1648\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e4607-e36 m3jz-k\"><div class=\"x-text x-content e4607-e37 m3jz-q m3jz-r\"><h5>\u201cAs Global Head of Customer Success, I\u2019m deeply passionate about client service because real impact comes from strong relationships. Together with our global team, we work closely with customers on the ground to understand their needs, deepen partnerships, and consistently deliver meaningful value.\u201d<\/h5>\n<p>Marika Lesell, Head of Customer Success<\/p><\/div><\/div><\/div><\/div><\/section><section class=\"x-section e4607-e38 m3jz-0 cta accent\" id=\"cta\"><div class=\"x-row x-container max width e4607-e39 m3jz-1 m3jz-2 m3jz-3 m3jz-5 m3jz-a m3jz-j\"><div class=\"x-row-inner\"><div class=\"x-col e4607-e40 m3jz-k\"><div class=\"x-text x-content e4607-e41 m3jz-q m3jz-r\"><h2>Request Demo<\/h2>\n<p class=\"highlight\"><mark>Turn complexity into clarity.<\/mark><\/p>\n<p class=\"cta\"><a class=\"button request-demo\" href=\"\/demo\/\">Request Demo<\/a><\/p><\/div><\/div><div class=\"x-col e4607-e42 m3jz-k\"><span class=\"x-image e4607-e43 m3jz-n\"><img decoding=\"async\" src=\"https:\/\/isi.designhouse.co.uk\/wp-content\/uploads\/Business-Woman-Wearing-Glasses-And-Black-Dress-Square.png\" width=\"600\" height=\"600\" alt=\"Placeholder Photo\" loading=\"lazy\"><\/span><\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>HomeGoing the extra mile Enabling customer successWe recogni&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4631,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"cpa_authors":[],"cpa_override_default":false,"footnotes":""},"class_list":["post-4607","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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